WHY DO EMPLOYEES LEAVE IN THE FIRST PLACE?

Employees leave their jobs for a number of reasons:

• There's often a mismatch between the person and the job in the hospitality industry.
• Employees may not know their own strengths or what work fits them.
• Managers may be in a hurry to hire and willing to take any warm body.
• There are "too few growth and advancement opportunities."
• There's not enough feedback or coaching.
• The job or workplace "was not as expected."

WHAT ARE THE COSTS OF EMPLOYEE TURNOVER?

The costs of replacing a staff member are significant. Up to $7012 per employee according to the Chartered Institute of Personnel & Development. Think of all the time and money being spent on advertising the position, training a staff member in the position, paying the staff member during training, time taken to advertise the position. The list goes on.

BUT CAN'T I JUST REPLACE A LOST STAFF MEMBER WITH A NEW HIRE?

Maybe you are one of the few businesses that can switch new staff members into your organization seamlessly, but for most organizations, the time taken to fill a vacancy with a suitable candidate is more than seven weeks!

That's seven weeks without a key member of staff, seven weeks of potential job interviews and seven weeks of advertising in local newspapers, online and in trade journals to find a suitable candidate. And remember, seven weeks is the average length of time taken. The longer the period, the more costly to you as an employer.
 

SO HOW DO I REDUCE TURNOVER AND SAVE ON THE COST OF RECRUITMENT?

Simple! Provide a Job Description

This one simple document can reduce the turnover rate of staff and reduce the cost to you as an employer to keep your business running efficiently and profitably.

BUT ISN'T A JOB DESCRIPTION JUST USED FOR ADVERTISING A POSITION?

Not at all, A hospitality business owner can use a good job description such as this not only as a valuable aid in the job-recruiting process, but also as an outline for reporting relationships and working conditions.

Uses for this job description include:

Performance management.
Use it to set measurable performance goals based on duties in the job description, and then coach your employees to meet these goals.

Training and employee development.
You can use your employee job descriptions, along with descriptions of possible job promotions, as incentives for employees to pursue classes, seminars and other career development activities.

Compensation.
Job descriptions can be helpful in developing a standardized compensation program with minimums and maximums for each position.

Recognition and rewards.
You can use the descriptions as a baseline for performance, and as a tool to encourage employee performance "above and beyond" the job description in order to receive recognition and rewards.

Discipline.
If you need to, you can use the job description to illustrate that an employee isn't adequately performing job functions.
 

DO I NEED TO PROVIDE A JOB DESCRIPTION FOR EVERY POSITION?

We recommend you provide a job description for every member of your team so that each staff member is crystal clear about their duties and obligations, who they report to, the scope of their work and their compensation/benefits.

WHERE CAN I GET A JOB DESCRIPTION FOR EVERY POSITION?

RIGHT HERE!

The Hospitality Job Descriptions Package includes the following prewritten Job Descriptions:

• RESTAURANT MANAGER JOB DESCRIPTION

• BAR ATTENDANT JOB DESCRIPTION

• CATERER'S ASSISTANT JOB DESCRIPTION

• HEAD CASHIER JOB DESCRIPTION

• GENERAL MANAGER JOB DESCRIPTION

• GENERAL HELPER JOB DESCRIPTION

• HUMAN RESOURCE MANAGER JOB DESCRIPTION

• KITCHEN PORTER JOB DESCRIPTION

• PASTRY CHEF JOB DESCRIPTION

• SOUS CHEF JOB DESCRIPTION

• TRAINING MANAGER JOB DESCRIPTION

• WAITER JOB DESCRIPTION

• CONCIERGE JOB DESCRIPTION

• ASSISTANT MAINTENANCE ENGINEER JOB DESCRIPTION

• ASSISTANT GENERAL MANAGER JOB DESCRIPTION

• BUTCHER JOB DESCRIPTION

• COMMIS CHEF JOB DESCRIPTION

• BREAKFAST ATTENDANT JOB DESCRIPTION

• GUEST SERVICE AGENT JOB DESCRIPTION

• HOUSE PERSON JOB DESCRIPTION

• HOUSEKEEPING MANAGER JOB DESCRIPTION

• NIGHT AUDITOR JOB DESCRIPTION

• PASTRY CHEF JOB DESCRIPTION

• MAINTENANCE ENGINEER JOB DESCRIPTION

• BANQUETING MANAGER JOB DESCRIPTION

• BAR WAITER/WAITRESS JOB DESCRIPTION

• CHIEF CHEF JOB DESCRIPTION

• HOUSEKEEPING ASSISTANT JOB DESCRIPTION

• RESERVATION & RECEPTION MANAGER JOB DESCRIPTION

• SOMMELIER JOB DESCRIPTION

• BARTENDER JOB DESCRIPTION

• BAR MANAGER JOB DESCRIPTION

• FOOD & BEVERAGE CONTROLLER JOB DESCRIPTION
   

BUT WHAT IF I WANT TO CHANGE THE JOB DESCRIPTION TO SUIT MY OWN BUSINESS?

No problem, each of the 34 Job Descriptions is created in Microsoft Word format, which means that you can easily edit it in any text editor.

Each Job Description also includes:

1. A minimum of 15 different tasks and responsibilities for that position

2. Easily Customizable Format where you can enter such details as:

   Job Title:		Job Category:
   Department/Group:		Job Code/ Req#:
   Location:		Travel Required:
   Level/Salary Range:		Position Type:
   HR Contact:		Date posted:
   Will Train Applicant(s):		Posting Expires:
   External posting URL:
   Internal posting URL: